Logistics Customer Care Specialist – Stable, Growth‑Oriented

Alaska Marine Trucking, LLC; Juneau (AK); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Discretionary bonus

Competitive wages

Cell allowance

Medical plans (family coverage)

FSA/HSA

Mental health programs

PTO 17 days + extended leave

8 paid holidays

401(k) with company match

Life insurance & disability

Tuition reimbursement

Transit reimbursement

Career advancement

Job summary

Alaska Marine Trucking, part of the Lynden family, is seeking Customer Service Representatives to join our Juneau-based team. This stable, family-owned company offers long-term opportunities and a team-focused office environment.

You will handle customer inquiries in person, by phone and email, process Bills of Lading, and review information for accuracy while maintaining a dedication to excellent service. Travel may be required.

Qualifications

• Ability to read, analyze and interpret tariffs and manuals.
• Strong communication with customers and managers.
• Must obtain TWIC credential.

Responsibilities

• Answering a variety of customer information requests in person, by phone and email.
• Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required.
• Carry out all duties with a strong commitment to excellent customer service.

Skills

Reading tariffs

Interpreting manuals

Communication with customers/managers

Education

TWIC credential

Tools

TWIC credential

Job description

Alaska Marine Trucking, part of the Lynden family, is seeking Customer Service Representatives to join our Juneau-based team. This stable, family-owned company offers long-term opportunities and a team-focused office environment.

You will handle customer inquiries in person, by phone and email, process Bills of Lading, and review information for accuracy while maintaining a dedication to excellent service. Travel may be required.