Customer Service Representative

Lynden Incorporated; Juneau (AK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Discretionary bonus program

Competitive wages

Cell allowance

Medical plans for family

FSA/HSA

Mental health programs

PTO + holidays

401(k) with match

Tuition reimbursement

Mass transit reimbursement

Job summary

Alaska Marine Trucking, part of the Lynden family, seeks a Customer Service Representative in Juneau. Join a stable team and support customers in person, by phone, and by email, ensuring accurate Bills of Lading processing and clear communication.

You will contribute to a service-oriented culture with opportunities for advancement and a competitive benefits package. Eligible for discretionary bonus and comprehensive medical plans.

Qualifications

• Ability to read, analyze and interpret documents such as tariffs, procedural manuals and employee and safety handbooks.
• Ability to effectively present information and respond to questions from managers, customers, employees and the general public.
• Must be able to apply and be issued a TWIC (Transportation Workers Identification Card).

Responsibilities

• Answering a variety of customer information requests in person, by phone and email.
• Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required.
• Carry out all duties with a strong commitment to excellent customer service.

Job description

Alaska Marine Trucking is excited to look for Customer Service Representatives to join our Juneau based team.

We're hiring! Join a stable, family-owned company with decades of no layoffs and a collaborative, team-focused office.

Who we are:

Alaska Marine Trucking, part of the Lynden family of companies, is a transportation and logistics company helping connect communities throughout Alaska. We offer you long-term stability in a career that's as rewarding as it is an adventure!

What You Will Be Doing

• Answering a variety of customer information requests in person, by phone and email.
• Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required.
• Carry out all duties with a strong commitment to excellent customer service.

What's In It for You:

• Discretionary bonus program
• Competitive wages + annual wage reviews
• Cell Allowance: $10 per month
• Two medical plans starting as low as $0/month
• Medical, dental and vision for your family for $222/month (HDHP)
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Mental health programs (in-office and virtual)
• 17 days Paid Time Off a year + additional paid extended leave. PTO increases with tenure
• 8 paid holidays each year
• 401(k)with company match + additional contributions
• No-cost Employee assistance program, life insurance, long term disability and AD&D
• TuitionReimbursement program

• Mass transit reimbursement

• Career advancement through internal promotions

What We Need from You (required)

• Ability to read, analyze and interpret documents such as tariffs, procedural manuals and employee and safety handbooks.
• Ability to effectively present information and respond to questions from managers, customers, employees and the general public.
• Must be able to apply and be issued a TWIC (Transportation Workers Identification Card).

What Would Be Nice to Bring (preferred)

• Ability to show up to work on time and ready to work.

Your Schedule

• Full-time position and overtime.
• Willing to travel if needed.

Why should you join us?

• We're ethical and human. We don't get everything perfect, but we try hard. When we miss the mark, we own it and make it right.
• We work as a collaborative team built on respect and support.

Fine Print:

All employment offers are contingent on a satisfactory background check and pre-employment drug screen.

Alaska Marine Trucking is an equal opportunity employer and does not discriminate based on any protected status.