Customer Service Representative

Lynden; Juneau (AK); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Discretionary bonus

Competitive wages

Cell allowance

Medical plans

Family health coverage

FSA/HSA

Mental health programs

PTO 17 days

8 holidays

401(k) with match

Life insurance

Disability insurance

Tuition reimbursement

Transit reimbursement

Internal promotions

Job summary

Alaska Marine Trucking in Juneau, AK is seeking a Customer Service Representative to join our team. You will handle customer inquiries in person, by phone and email, and process Bills of Lading with careful review for complete information.

We offer a discretionary bonus program, competitive wages with annual reviews, and a comprehensive benefits package including multiple medical plans, retirement options and employee support programs. This role emphasizes teamwork and a client-focused approach.

Qualifications

• Ability to read, analyze and interpret tariffs and manuals.
• Ability to present information clearly to managers, customers and staff.
• Must be able to obtain TWIC credentials.

Responsibilities

• Answer customer information requests in person, by phone and email.
• Process Bills of Lading and review for completeness.
• Maintain a strong commitment to excellent customer service.

Skills

Customer service

Communication

Reading skills

TWIC

Job description

Alaska Marine Trucking is excited to look for Customer Service Representatives to join our Juneau based team.

We're hiring! Join a stable, family-owned company with decades of no layoffs and a collaborative, team-focused office.

Who we are:

Alaska Marine Trucking, part of the Lynden family of companies, is a transportation and logistics company helping connect communities throughout Alaska. We offer you long-term stability in a career that's as rewarding as it is an adventure!

What You Will Be Doing

• Answering a variety of customer information requests in person, by phone and email.
• Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required.
• Carry out all duties with a strong commitment to excellent customer service.

What's In It for You:

• Discretionary bonus program
• Competitive wages + annual wage reviews
• Cell Allowance: $10 per month
• Two medical plans starting as low as $0/month
• Medical, dental and vision for your family for $222/month (HDHP)
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Mental health programs (in-office and virtual)
• 17 days Paid Time Off a year + additional paid extended leave. PTO increases with tenure
• 8 paid holidays each year
• 401(k)with company match + additional contributions
• No-cost Employee assistance program, life insurance, long term disability and AD&D
• TuitionReimbursement program

• Mass transit reimbursement

• Career advancement through internal promotions

What We Need from You (required)

• Ability to read, analyze and interpret documents such as tariffs, procedural manuals and employee and safety handbooks.
• Ability to effectively present information and respond to questions from managers, customers, employees and the general public.
• Must be able to apply and be issued a TWIC (Transportation Workers Identification Card).

What Would Be Nice to Bring (preferred)

• Ability to show up to work on time and ready to work.

Your Schedule

• Full-time position and overtime.
• Willing to travel if needed.

Why should you join us?

• We're ethical and human. We don't get everything perfect, but we try hard. When we miss the mark, we own it and make it right.
• We work as a collaborative team built on respect and support.

Fine Print:

All employment offers are contingent on a satisfactory background check and pre-employment drug screen.

Alaska Marine Trucking is an equal opportunity employer and does not discriminate based on any protected status.