Freight & Logistics Customer Support Specialist

Lynden; Fairbanks (AK); On-site; USD 32,000 - 52,000; Full time

Job summary

Lynden Transport is seeking a Customer Service Representative in Fairbanks, AK. The role involves handling inquiries, coordinating cargo availability, routing, and freight rating across truck, steamship, barge, and plane networks.

You will process Bills of Lading, input data into Lynden's systems, and provide prompt, accurate responses to customers. Attention to detail and the ability to work in a fast-paced environment are essential.

Qualifications

• High school diploma or equivalent may be required.
• Experience in customer service or freight/logistics is helpful.
• Ability to read and interpret documents and write routine reports.

Responsibilities

• Respond to customer inquiries in person, by phone, and by email with information on rates, routing, and interline transportation processes.
• Process Bills of Lading and enter data into the office system accurately.
• Notify customers of freight availability and schedule deliveries.
• Input Bills of Lading and delivery receipts into Lynden's imaging system and assign rates for straightforward shipments.
• Handle payments via cash, credit card, or check for invoices.

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Tools

Windows

Microsoft Excel

Word

Outlook

Keyboarding 50 wpm

Job description

Lynden Transport is seeking a Customer Service Representative in Fairbanks, AK. The role involves handling inquiries, coordinating cargo availability, routing, and freight rating across truck, steamship, barge, and plane networks.

You will process Bills of Lading, input data into Lynden's systems, and provide prompt, accurate responses to customers. Attention to detail and the ability to work in a fast-paced environment are essential.