Logistics Customer Support Specialist

AAA Cooper Transportation, Inc.; Dallas (TX); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k with company match

Company paid life insurance

Long Term Disability

Dependent Life Insurance

Accidental Death & Dismemberment

Wellness programs

Paid Holidays

Paid vacation

Weekly direct payroll deposits

Tuition Reimbursement Program

Employee Assistance Program

Job summary

AAA Cooper Transportation, Inc. is seeking a full-time Customer Service Clerk to join our team. You will answer calls, take pickup requests, enter rate requests, and support claims related to freight damage.

In this role, you will interact with customers, coordinate with operations, and help ensure accurate documentation and timely service. A high school diploma and good English skills are required, with proficiency in Excel and Microsoft Office preferred.

Qualifications

• Must be able to type 50+ WPM and work flexible hours.
• Experience with office equipment, PC, copier, fax, scanner, calculator.
• Strong customer service and communication skills.
• Ability to read, write and understand English.

Responsibilities

• Answer phone calls, faxes and emails pertaining to customer questions.
• Take pickup requests.
• Enter rate requests on behalf of customers.
• Investigate overages, shortages and damages to prevent recurrence.
• Reimburse customers for damage or loss of freight through the claims process.
• Perform other work related duties as requested.

Skills

Typing 50+ WPM

Customer service skills

Professional communication

Education

High School education or equivalent

Tools

PC

Excel

Copier

Fax machine

Scanner

Calculator

Job description

AAA Cooper Transportation, Inc. is seeking a full-time Customer Service Clerk to join our team. You will answer calls, take pickup requests, enter rate requests, and support claims related to freight damage.

In this role, you will interact with customers, coordinate with operations, and help ensure accurate documentation and timely service. A high school diploma and good English skills are required, with proficiency in Excel and Microsoft Office preferred.