Customer Support Representative - Full Time

AAA Cooper Transportation, Inc.; Dothan (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid holidays

Paid vacation

Life insurance

Disability insurance

Tuition reimbursement

Employee assistance program

Job summary

AAA Cooper Transportation, Inc. seeks a Service Center Administrator to support customers and coordinate transportation services. You will respond to inquiries, assist with bookings, and provide route, pricing, and policy information.

The role emphasizes empathy, accuracy, and teamwork in a fast-paced environment, with opportunities to improve customer experience and report feedback to management. Full-time on-site position with comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computers and basic office software.
• Customer-focused mindset and problem-solving ability.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with booking, scheduling, and modifying transportation services.
• Provide accurate information regarding routes, pricing, availability, and policies.
• Resolve customer complaints and service issues with empathy and efficiency.
• Coordinate with dispatchers to ensure timely delivery.
• Track and follow up on delayed or disrupted services.
• Maintain detailed and accurate customer records in company systems.
• Identify opportunities to improve customer experience and report feedback to management.

Skills

Communication skills

Multitasking

Computer proficiency

Problem solving

Attention to detail

Time management

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.

Essential Job Duties:

Key Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner

Assist customers with booking, scheduling, and modifying transportation services

Provide accurate information regarding routes, pricing, availability, and policies

Resolve customer complaints and service issues with empathy and efficiency

Coordinate with dispatchers to ensure timely delivery

Track and follow up on delayed or disrupted services

Maintain detailed and accurate customer records in company systems

Identify opportunities to improve customer experience and report feedback to management.

Pay Range: - , General Benefits:

As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:

• Health, Dental and Vision Insurance
• Company Health Savings Account Contributions
• 401k with company match
• Company paid life insurance
• Long Term Disability
• Dependent Life Insurance
• Accidental Death & Dismemberment Insurance
• Wellness programs
• Paid Holidays
• Paid vacation
• Weekly direct payroll deposits
• Tuition Reimbursement Program
• Employee Assistance Program

Job Requirements

Experience / Skill Requirements

High school diploma or equivalent required

Strong communication and interpersonal skills

Ability to multitask and work in a fast-paced environment

Proficiency with computers, and basic office software

Problem-solving skills and a customer-focused mindset

Ability to remain calm and professional under pressure

Attention to detail

Time management and organization

Team collaboration.

Category: Service Center Administration