Customer Support Specialist - Transportation & Dispatch

AAA Cooper Transportation, Inc.; Dothan (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid holidays

Paid vacation

Life insurance

Disability insurance

Tuition reimbursement

Employee assistance program

Job summary

AAA Cooper Transportation, Inc. seeks a Service Center Administrator to support customers and coordinate transportation services. You will respond to inquiries, assist with bookings, and provide route, pricing, and policy information.

The role emphasizes empathy, accuracy, and teamwork in a fast-paced environment, with opportunities to improve customer experience and report feedback to management. Full-time on-site position with comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computers and basic office software.
• Customer-focused mindset and problem-solving ability.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with booking, scheduling, and modifying transportation services.
• Provide accurate information regarding routes, pricing, availability, and policies.
• Resolve customer complaints and service issues with empathy and efficiency.
• Coordinate with dispatchers to ensure timely delivery.
• Track and follow up on delayed or disrupted services.
• Maintain detailed and accurate customer records in company systems.
• Identify opportunities to improve customer experience and report feedback to management.

Skills

Communication skills

Multitasking

Computer proficiency

Problem solving

Attention to detail

Time management

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

AAA Cooper Transportation, Inc. seeks a Service Center Administrator to support customers and coordinate transportation services. You will respond to inquiries, assist with bookings, and provide route, pricing, and policy information.

The role emphasizes empathy, accuracy, and teamwork in a fast-paced environment, with opportunities to improve customer experience and report feedback to management. Full-time on-site position with comprehensive benefits.