Customer Service Specialist

AAA Cooper Transportation, Inc.; Dayton (OH); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k with company match

Company paid life insurance

Long Term Disability

Dependent Life Insurance

AD&D Insurance

Wellness programs

Paid Holidays

Paid vacation

Weekly direct payroll deposits

Tuition Reimbursement Program

Employee Assistance Program

Job summary

AAA Cooper Transportation, Inc. is seeking a Customer Service Clerk in Dayton, OH. The role supports customer relations, handles calls, emails, and faxes, and processes pickup and rate requests while addressing discrepancies in shipments. Strong typing and English proficiency are required.

Employees receive competitive benefits and contribute to a broad service portfolio including LTL, truckload, and brokerage services.

Qualifications

• Type 50+ WPM with accuracy.
• Professional customer service skills and dependable.
• Experience with office equipment, PC, copier, fax, scanner, calculator.
• Must read, write, and understand English.

Responsibilities

• Answer phone calls, faxes and emails pertaining to customer questions.
• Take pickup requests.
• Enter rate requests on behalf of customers.
• Investigate all overages, shortages and damages to determine causes.
• Reimburse customers for damage or loss of freight through claims.
• Perform other work-related duties as requested.

Skills

Typing 50+ WPM

Customer service skills

Verbal & written communication

Self-motivated attitude

Education

High School diploma or equivalent

Tools

Excel

Microsoft Office

Job description

AAA Cooper Transportation, Inc. is seeking a Customer Service Clerk in Dayton, OH. The role supports customer relations, handles calls, emails, and faxes, and processes pickup and rate requests while addressing discrepancies in shipments. Strong typing and English proficiency are required.

Employees receive competitive benefits and contribute to a broad service portfolio including LTL, truckload, and brokerage services.