Strategic Support Representative - Full Time

AAA Cooper Transportation, Inc.; Dothan (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k with company match

Paid Holidays

Paid vacation

Tuition Reimbursement Program

Dependent Life Insurance

AD&D Insurance

Wellness programs

Paid Holidays

Paid vacation

Weekly direct payroll deposits

Tuition Reimbursement Program

Employee Assistance Program

Job summary

A regional trucking company based in Dothan, Alabama is seeking a dedicated Service Center Administrator. This role focuses on responding to customer inquiries, tracking delivery services, and maintaining detailed records. Ideal candidates will possess strong communication and multitasking skills along with a high school diploma. Benefits include health insurance, 401k matching, paid time off, and more. If you're looking to contribute to a team-focused environment, apply today!

Qualifications

• Strong communication and interpersonal skills needed.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with computers and basic office software required.
• Ability to remain calm and professional under pressure.
• Attention to detail and strong organizational skills.

Responsibilities

• Respond professionally to customer inquiries via phone and email.
• Investigate non-serviced pickup requests and delayed deliveries.
• Track and follow up on delayed or disrupted services.
• Maintain detailed and accurate customer records.
• Identify opportunities to improve customer experience.
• Maintain detailed and accurate customer records in company systems.

Skills

Communication skills

Interpersonal skills

Multi-tasking

Problem-solving

Attention to detail

Time management

Team collaboration

Confidentiality

Education

High school diploma or equivalent

Tools

Basic office software

Job description

AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.

Essential Duties and Responsibilities

• Respond professionally to customer inquiries via phone and email timely.
• Investigate non-serviced pickup requests and delayed delivery shipments.
• Pro-actively review account information for possible non-compliance and resolution, collaborate with Service Center personnel and other team members.
• Understand operating and data transmission requirements of the assigned account.
• Track and follow up on delayed or disrupted services.
• Application of ANSI codes to meet customer requirements.
• Prepare for and attend required customer meetings.
• Maintain detailed and accurate customer records in company systems.
• Identify opportunities to improve customer experience and system tools.

Pay Range

-

General Benefits

• Health, Dental and Vision Insurance
• Company Health Savings Account Contributions
• 401k with company match
• Company paid life insurance
• Long Term Disability
• Dependent Life Insurance
• Accidental Death & Dismemberment Insurance
• Wellness programs
• Paid Holidays
• Paid vacation
• Weekly direct payroll deposits
• Tuition Reimbursement Program
• Employee Assistance Program

Job Requirements

• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficiency with computers, and basic office software
• Problem-solving skills and a customer-focused mindset
• Ability to remain calm and professional under pressure
• Attention to detail
• Time management and organization
• Team collaboration.
• Professional representation
• Confidentiallity

Category: Service Center Administration