Logistics Customer Support Coordinator

Saia Inc.; Wichita Falls (TX); In loco; USD 30.000 - 37.000; Tempo pieno

Descrizione del lavoro

Saia Inc. in Wichita Falls, TX is seeking a customer service coordinator to support customers and terminal operations by managing communications and coordinating service activities. You will handle inquiries, schedule pickups, and prepare dispatch paperwork.

This role offers a competitive hourly pay and requires 2+ years in transportation or customer service, plus knowledge of Microsoft Office. Join a company with a century of logistics experience and opportunities to grow.

Competenze

• 2+ years of transportation, customer service, or related experience.
• Working knowledge of Microsoft Office.
• Must be able to read, write, communicate and comprehend English.

Mansioni

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Conoscenze

Transportation experience

Customer service experience

Microsoft Office

Formazione

High school diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

Saia Inc. in Wichita Falls, TX is seeking a customer service coordinator to support customers and terminal operations by managing communications and coordinating service activities. You will handle inquiries, schedule pickups, and prepare dispatch paperwork.

This role offers a competitive hourly pay and requires 2+ years in transportation or customer service, plus knowledge of Microsoft Office. Join a company with a century of logistics experience and opportunities to grow.