Logistics Customer Service Specialist

RXO CORPORATE SOLUTIONS; Palmetto (GA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Pre-tax accounts

Company-paid disability and life保险

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off, holidays

Job summary

RXO CORPORATE SOLUTIONS is seeking a Customer Service Representative in Palmetto, GA to assist customers and partners by phone and email, resolve issues, and monitor delivery routes. The role emphasizes professional communication and problem solving in a fast-paced logistics environment.

Experience with Microsoft Office applications (MS Project, Word, Excel, PowerPoint) and a high school diploma are required, with about 1 year of related call center experience preferred.

Qualifications

• Experience with Microsoft Office (MS Project, Word, Excel, PowerPoint).
• 1 year related experience preferably within a call center environment.
• Strong customer service skills and the ability to satisfactorily resolve issues.

Responsibilities

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Skills

MS Office

MS Project

MS Word

MS Excel

MS PowerPoint

Education

High school diploma or equivalent

Job description

RXO CORPORATE SOLUTIONS is seeking a Customer Service Representative in Palmetto, GA to assist customers and partners by phone and email, resolve issues, and monitor delivery routes. The role emphasizes professional communication and problem solving in a fast-paced logistics environment.

Experience with Microsoft Office applications (MS Project, Word, Excel, PowerPoint) and a high school diploma are required, with about 1 year of related call center experience preferred.