Customer Service Specialist - Delivery & Issue Resolution

RXO Inc.; Georgia; On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Pre-tax accounts

Life insurance

Employee Assistance Program

Career development programs

Paid time off

Volunteer days

Job summary

RXO Inc. in Palmetto, Georgia is seeking a Customer Service Representative to ensure outstanding service for customers, partners, and drivers. You will assist via phone and email, resolve issues, and monitor delivery progress to meet commitments.

The role requires strong customer service skills, multitasking ability, and proficiency with Microsoft Office. RXO offers comprehensive benefits and a supportive workplace culture with growth opportunities.

Qualifications

• Experience in a call center environment is preferred.
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• Strong customer service skills and the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.

Responsibilities

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Skills

Customer service

Multitasking

Organizational skills

Ability to work under pressure

Education

High school diploma or equivalent

Tools

MS Project

Excel

Word

PowerPoint

Job description

RXO Inc. in Palmetto, Georgia is seeking a Customer Service Representative to ensure outstanding service for customers, partners, and drivers. You will assist via phone and email, resolve issues, and monitor delivery progress to meet commitments.

The role requires strong customer service skills, multitasking ability, and proficiency with Microsoft Office. RXO offers comprehensive benefits and a supportive workplace culture with growth opportunities.