Logistics Customer Advocate | Growth & Benefits

RXO, Inc.; Palmetto (GA); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical plan

401(k) retirement plan with match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Résumé du poste

RXO, Inc. is seeking a Customer Service Representative to ensure outstanding service for customers, partners, and drivers across North America. You will handle communications, resolve issues, and monitor delivery routes to uphold RXO’s commitments.

The role emphasizes strong customer service skills, organization, and the ability to multitask under pressure while delivering solutions that exceed expectations. Join a team focused on reliable support and growth.

Qualifications

• 1 year of related experience, preferably in a call center environment.
• Must have strong customer service orientation and problem-solving skills.
• Proficiency with Microsoft Office programs including Word, Excel, and PowerPoint.

Responsabilités

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Process changes or cancellations to delivery orders

Connaissances

Customer service

Communication

Multitasking

Formation

High school diploma or equivalent

Outils

MS Project

MS Word

MS Excel

PowerPoint

Description du poste

RXO, Inc. is seeking a Customer Service Representative to ensure outstanding service for customers, partners, and drivers across North America. You will handle communications, resolve issues, and monitor delivery routes to uphold RXO’s commitments.

The role emphasizes strong customer service skills, organization, and the ability to multitask under pressure while delivering solutions that exceed expectations. Join a team focused on reliable support and growth.