Customer Operations Specialist - Logistics & CRM

RXO; Gainesville (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Company-paid disability and life insurance

Career and Leadership Development Programs

Paid time off, company holidays, and volunteer days

Job summary

RXO in Gainesville, Georgia, is seeking a Customer Operations Representative responsible for providing exceptional support to customers through effective communication and problem resolution. The role includes handling inquiries, processing orders, and collaborating with internal teams to enhance customer satisfaction. Candidates should have a high school diploma, preferably an associate’s or bachelor's degree, and 1–3 years of experience in customer service. RXO offers comprehensive medical plans, a 401(k) retirement plan, and career development programs.

Qualifications

• 1–3 years of experience in customer service or operations, preferably in logistics.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle varying shifts.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Process customer orders and update account information.
• Investigate and resolve customer complaints.
• Maintain records of all customer interactions in the CRM system.
• Collaborate with internal departments for seamless service delivery.
• Identify opportunities to improve customer satisfaction.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Attention to detail

Proficiency in CRM software and Microsoft Office

Ability to multitask

Education

High school diploma or equivalent

Associate’s or bachelor's degree (preferred)

Tools

CRM software

Microsoft Office Suite

Job description

RXO in Gainesville, Georgia, is seeking a Customer Operations Representative responsible for providing exceptional support to customers through effective communication and problem resolution. The role includes handling inquiries, processing orders, and collaborating with internal teams to enhance customer satisfaction. Candidates should have a high school diploma, preferably an associate’s or bachelor's degree, and 1–3 years of experience in customer service. RXO offers comprehensive medical plans, a 401(k) retirement plan, and career development programs.