Logistics Customer Success Specialist

Momentum Transportation USA; Jacksonville (FL); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Momentum Transportation USA in Jacksonville, FL is seeking a Customer Satisfaction Representative to establish and maintain profitable relationships with customers, handling inquiries, coordinating shipments, and ensuring service quality.

The CSR role requires strong communication, problem-solving, and the ability to work onsite Friday-Monday 8am-7pm, with AS400 and MS Office proficiency and a team-oriented mindset.

Qualifications

• High School Diploma or GED required.
• Experience in customer service in logistics preferred.
• Fluent in English with strong communication skills.

Responsabilités

• Processes EDI as required (key account/OEM).
• Coordinate carrier schedules and shipments.
• Maintain transportation management and operation systems.
• Provide complex problem resolution and guidance to others.
• Answer customer inquiries per satisfaction standards.
• Proactively increase customer satisfaction and business share.

Connaissances

Customer service

Logistics background

AS400

North America geography

MS Office

Communication skills

Time management

Independent worker

Attention to detail

Problem solving

Formation

High School Diploma/GED

Outils

AS400

Description du poste

Momentum Transportation USA in Jacksonville, FL is seeking a Customer Satisfaction Representative to establish and maintain profitable relationships with customers, handling inquiries, coordinating shipments, and ensuring service quality.

The CSR role requires strong communication, problem-solving, and the ability to work onsite Friday-Monday 8am-7pm, with AS400 and MS Office proficiency and a team-oriented mindset.