Customer Satisfaction Rep (F - M, JXE

Momentum Transportation USA; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Momentum Transportation USA in Jacksonville, FL is seeking a Customer Satisfaction Representative to establish and maintain profitable relationships with customers, handling inquiries, coordinating shipments, and ensuring service quality.

The CSR role requires strong communication, problem-solving, and the ability to work onsite Friday-Monday 8am-7pm, with AS400 and MS Office proficiency and a team-oriented mindset.

Qualifications

• High School Diploma or GED required.
• Experience in customer service in logistics preferred.
• Fluent in English with strong communication skills.

Responsibilities

• Processes EDI as required (key account/OEM).
• Coordinate carrier schedules and shipments.
• Maintain transportation management and operation systems.
• Provide complex problem resolution and guidance to others.
• Answer customer inquiries per satisfaction standards.
• Proactively increase customer satisfaction and business share.

Skills

Customer service

Logistics background

AS400

North America geography

MS Office

Communication skills

Time management

Independent worker

Attention to detail

Problem solving

Education

High School Diploma/GED

Tools

AS400

Job description

Position:Customer Satisfaction Rep (F - M, JXE

Location: Jacksonville, FL

Job Id:274

# of Openings:1

Job Summary

The Customer Satisfaction Representative (CSR) is responsible for establishing and maintaining profitable relationships with internal and external customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. The schedule for this position will be Friday through Monday, 8am - 7pm onsite.

Essential Duties and Responsibilities

• Processes EDI as required (key account/OEM)
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Adheres to company standards on customer satisfaction, accuracy, and timeliness.
• Coordinate appointments with carriers, shippers, and consignees
• Update and maintain transportation management and operation systems.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Answer all customer inquiries in accordance with the customer satisfaction standards.
• Further increase customer satisfaction and business share through proactive and regular contact
• Provide complex problem resolution and provides guidance to others.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Maintains regular, timely, and consistent attendance at work.
• Flexibility to work overtime as needed.
• Must demonstrate professional behavior.

Knowledge/Skills/Abilities

• Strong customer service (preferably from a logistics background involving phone experience, pricing, quotes, conflict resolution/problem solving)
• AS400 experience preferred.
• Knowledge of North America geography.
• Proficient with computer and Microsoft Office applications.
• Strong interpersonal skills to effectively interact with internal and external customers.
• Excellent problem-solving skills with the ability to seek alternative solutions.
• Self-directed, displays initiative and can work independently.
• Organizational and time management skills.
• Team player with proven ability to work under pressure.
• Strong attention to detail with excellent follow-up.
• Excellent communications skills, both written and oral.
• Strong knowledge of customer service principles & practices.
• Must be fluent in English.

Education and Experience Requirements

High School Diploma/GED required.