Logistics Customer Success Coordinator

A. Duie Pyle; Mechanicsburg (Cumberland County); On-site; USD 40,000 - 55,000; Full time

Job summary

A. Duie Pyle is seeking a Customer Operations Coordinator in Mechanicsburg, PA to coordinate shipments with customers, carriers, and warehouses.

The role emphasizes speed, accuracy, and problem solving to ensure shipments are processed smoothly. You will interact with customers, carriers, and warehouses, scheduling and tracking shipments, building relationships with load planners, and ensuring timely updates in TMS systems for efficient billing and service.

Qualifications

• Must have a positive attitude and a team-first mindset.
• Growth oriented, motivated, and with a sense of urgency.
• Strong communication skills; proficiency in MS Office.

Responsibilities

• Interact with customers to accept shipments and coordinate scheduling.
• Enter, schedule, and follow up on shipments to ensure a smooth customer experience.
• Develop and maintain relationships with load planners and scheduling departments.
• Accepting/rejecting shipments and ensuring timely tracking updates in partner TMS systems.
• Monitor delivered orders to ensure complete and accurate documentation for billing.
• Work with partner carriers to gather tracking updates and identify potential exceptions.

Skills

Positive attitude

Team player

Growth mindset

Customer service

Tools

MS Office

Job description

A. Duie Pyle is seeking a Customer Operations Coordinator in Mechanicsburg, PA to coordinate shipments with customers, carriers, and warehouses.

The role emphasizes speed, accuracy, and problem solving to ensure shipments are processed smoothly. You will interact with customers, carriers, and warehouses, scheduling and tracking shipments, building relationships with load planners, and ensuring timely updates in TMS systems for efficient billing and service.