Logistics Customer Service Pro – Shipments & Scheduling

A. Duie Pyle, Inc.; Chester, Northern (Delaware County, KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Direct deposit

Paid vacation & holidays

Medical/Dental/Vision/Life Insurance

401(k) with company match

Disability insurance

Wellness program

Job summary

A. Duie Pyle, Inc. in PA is seeking a Customer Service Representative to be a primary contact for internal and external customers.

You will manage inquiries, schedule shipments, resolve issues, and ensure timely communication to deliver outstanding service. The role requires at least 1 year of customer service experience, comfort with a fast-paced environment, proficiency in MS Office, and strong typing. Flexibility to work early mornings, evenings, and holidays is appreciated.

Qualifications

• 1 year of prior customer service experience preferred.
• Experience in a fast-paced environment; strong attention to detail.
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills.
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor or as part of a team.
• Willingness to maintain a flexible schedule to meet the needs of the business, including early mornings, evenings, and non-traditional holidays.

Responsibilities

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and freight charges.
• Coordinating with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues.
• Scheduling delivery appointments and handling re-consignments.
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments.
• Ensuring the accurate billing of shipments.
• Compiling and delivering custom reports; performing daily audits of reports.
• Documenting all customer interactions for follow-up and record-keeping purposes.
• Assisting customers with “My Pyle” registration and utilization of the website.
• Meeting KPIs for Call Quality, Process Knowledge, Schedule Adherence, and Contacts per Hour.

Skills

Customer service

Attention to detail

Time management

Teamwork

Typing

Tools

MS Office

Job description

A. Duie Pyle, Inc. in PA is seeking a Customer Service Representative to be a primary contact for internal and external customers.

You will manage inquiries, schedule shipments, resolve issues, and ensure timely communication to deliver outstanding service. The role requires at least 1 year of customer service experience, comfort with a fast-paced environment, proficiency in MS Office, and strong typing. Flexibility to work early mornings, evenings, and holidays is appreciated.