Customer Operations Coordinator

A. Duie Pyle; Mechanicsburg (Cumberland County); On-site; USD 40,000 - 55,000; Full time

Job summary

A. Duie Pyle is seeking a Customer Operations Coordinator in Mechanicsburg, PA to coordinate shipments with customers, carriers, and warehouses.

The role emphasizes speed, accuracy, and problem solving to ensure shipments are processed smoothly. You will interact with customers, carriers, and warehouses, scheduling and tracking shipments, building relationships with load planners, and ensuring timely updates in TMS systems for efficient billing and service.

Qualifications

• Must have a positive attitude and a team-first mindset.
• Growth oriented, motivated, and with a sense of urgency.
• Strong communication skills; proficiency in MS Office.

Responsibilities

• Interact with customers to accept shipments and coordinate scheduling.
• Enter, schedule, and follow up on shipments to ensure a smooth customer experience.
• Develop and maintain relationships with load planners and scheduling departments.
• Accepting/rejecting shipments and ensuring timely tracking updates in partner TMS systems.
• Monitor delivered orders to ensure complete and accurate documentation for billing.
• Work with partner carriers to gather tracking updates and identify potential exceptions.

Skills

Positive attitude

Team player

Growth mindset

Customer service

Tools

MS Office

Job description

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Job Summary

As a Customer Operations Coordinator for Pyle, you will be interact customers, carriers, and warehouses to ensure that shipments are shipments successful with a key focus on speed, accuracy and problem solving.

Responsibilities

• Interacting with customers to accept shipments
• Entering, scheduling, and following up on shipments to ensure an optimal customer experience.
• Developing and maintaining relationships with load planners and scheduling departments.
• Accepting/rejecting shipments and ensure timely tracking updates are completed in partner TMS systems.
• Monitoring delivered orders to ensure accurate documentation is received to prepare orders for billing.
• Working with partner carriers to gather tracking updates and identify potential exceptions.
• Utilizing external systems to schedule pickup and delivery times.
• Develop relationships with shipper, consignee, and warehouse scheduling departments.
• Collaborating with claims and customer sales representatives during exception management.

Job Requirements

• Demonstrate a positive attitude; team first mindset
• Must be growth oriented, motivated, and have a sense of urgency
• Strong communication skills; proficiency in MS Office

Preferred Skillsets

• Entry level understanding of the trucking industry

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.