Logistics Customer Service Specialist

A. Duie Pyle, Inc.; West Chester (Chester County); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Flexible schedule

Paid vacation

Medical, dental, vision, and life

401(k) with company match

Disability insurance

Wellness programs

Job summary

A. Duie Pyle is currently seeking a Customer Service Representative to serve as a key contact for internal and external customers.

The role focuses on managing inquiries, scheduling shipments, handling requests, resolving issues, and ensuring clear, timely communication to deliver exceptional service. Join a team with a rich history and a commitment to employee growth, with benefits and a path to contribute to our logistics leadership.

Qualifications

• 1 year of prior customer service experience preferred.
• Experience in a fast-paced work environment; strong attention to detail.
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills.
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and/or as part of a team.
• Willingness to maintain a flexible schedule to meet business needs, including early mornings, evenings, and non-traditional holidays.

Responsibilities

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and/or freight charges.
• Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues.
• Scheduling delivery appointments and handle re-consignments; coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments.
• Ensuring the accurate billing of shipments.
• Compiling and delivering custom reports; performing daily audits of reports.
• Documenting all customer interactions for follow up and record keeping purposes.
• Assisting customers with My Pyle registration and utilization of our web site.
• Meeting the standards for all Key Performance Indicators.

Skills

Customer service

MS Office

Typing

Attention to detail

Time management

Tools

MS Office

CRM software

Job description

A. Duie Pyle is currently seeking a Customer Service Representative to serve as a key contact for internal and external customers.

The role focuses on managing inquiries, scheduling shipments, handling requests, resolving issues, and ensuring clear, timely communication to deliver exceptional service. Join a team with a rich history and a commitment to employee growth, with benefits and a path to contribute to our logistics leadership.