Customer Service Representative

A. Duie Pyle, Inc.; Chester, Northern (Delaware County, KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Direct deposit

Paid vacation & holidays

Medical/Dental/Vision/Life Insurance

401(k) with company match

Disability insurance

Wellness program

Job summary

A. Duie Pyle, Inc. in PA is seeking a Customer Service Representative to be a primary contact for internal and external customers.

You will manage inquiries, schedule shipments, resolve issues, and ensure timely communication to deliver outstanding service. The role requires at least 1 year of customer service experience, comfort with a fast-paced environment, proficiency in MS Office, and strong typing. Flexibility to work early mornings, evenings, and holidays is appreciated.

Qualifications

• 1 year of prior customer service experience preferred.
• Experience in a fast-paced environment; strong attention to detail.
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills.
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor or as part of a team.
• Willingness to maintain a flexible schedule to meet the needs of the business, including early mornings, evenings, and non-traditional holidays.

Responsibilities

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and freight charges.
• Coordinating with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues.
• Scheduling delivery appointments and handling re-consignments.
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments.
• Ensuring the accurate billing of shipments.
• Compiling and delivering custom reports; performing daily audits of reports.
• Documenting all customer interactions for follow-up and record-keeping purposes.
• Assisting customers with “My Pyle” registration and utilization of the website.
• Meeting KPIs for Call Quality, Process Knowledge, Schedule Adherence, and Contacts per Hour.

Skills

Customer service

Attention to detail

Time management

Teamwork

Typing

Tools

MS Office

Job description

A. Duie Pyle is seeking a Customer Service Representative to join our team to serve as a key point of contact for both internal and external customers. This role is responsible for managing inquiries, scheduling shipments, handling requests, resolving issues and ensuring clear, timely communication to deliver exceptional customer service.

Why Pyle?

• Weekly pay every Friday via direct deposit
• 10:30 AM; Monday-Friday
• Paid vacation, PTO, and annual holidays
• Medical, Dental, Vision and Life Insurance
• 401(k) with Company Match; Annual Profit Sharing (100% employer paid)
• Short Term and Long Term Disability
• Wellness Programs for yearly benefits discount

Simply put, Pyle People Deliver. Since 1924, A. Duie Pyle has been family-owned and operated. Built by our core values of integrity, service first, and empathy, we’re dedicated to exceptional customer service and empowering our employee’s success. If you’re ready to build a career with a company that continues to lead the supply chain and logistics industries, we’d love to hear from you.

To be qualified for this position, you should possess the following:

• 1 year of prior customer service experience preferred
• Experience in a fast-paced work environment; strong attention to detail
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
• Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays

Customer Service Representative responsibilities include, but are not limited to:

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
• Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
• Scheduling delivery appointments and handle re-consignments
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
• Ensuring the accurate billing of shipments
• Compiling and delivering custom reports; performing daily audits of reports
• Documenting all customer interactions for follow up and record keeping purposes
• Assisting customers with “My Pyle” registration and utilization of our web site
• Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts per Hour)

For a full job description associated with this posting, please contact A. Duie Pyle’s Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.