Warehouse Customer Care Specialist

A. Duie Pyle, Inc.; Allentown (Lehigh County); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation & holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match & profit sharing

Disability insurance

Wellness programs

Job summary

A. Duie Pyle, Inc. is seeking a Warehouse Customer Service Representative in Allentown, PA to act as the main contact for internal and external customers.

You will manage inquiries, schedule pickups, track shipments, and communicate clearly to ensure excellent service. Qualified candidates typically have at least 1 year of customer service experience, strong attention to detail, and proficiency with MS Office.

Qualifications

• 1 year of prior customer service experience preferred
• Experience in a fast-paced work environment; strong attention to detail
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
• Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays

Responsibilities

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
• Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
• Scheduling delivery appointments and handle re-consignments
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
• Ensuring the accurate billing of shipments
• Compiling and delivering custom reports; performing daily audits of reports
• Documenting all customer interactions for follow up and record keeping purposes
• Assisting customers with “My Pyle” registration and utilization of our web site
• Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts per Hour)

Skills

Customer service

Attention to detail

Prioritization

Communication

Typing

Tools

MS Office (Word, Excel, Outlook)

Job description

A. Duie Pyle, Inc. is seeking a Warehouse Customer Service Representative in Allentown, PA to act as the main contact for internal and external customers.

You will manage inquiries, schedule pickups, track shipments, and communicate clearly to ensure excellent service. Qualified candidates typically have at least 1 year of customer service experience, strong attention to detail, and proficiency with MS Office.