Logistics Customer Success Coordinator

Forward Air Corporation

Groveport (OH)

On-site

USD 36,000 - 48,000

Full time

3 days ago

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Job summary

Forward Air Corporation is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support at an on-site location. You will ensure accurate shipment processing, documentation, and timely updates for customers, drivers, carriers, and internal teams.

You’ll handle scheduling, tracking, billing support, and documentation tasks, while maintaining organized files and adhering to processes.

Qualifications

High school diploma or GED required; college degree preferred.
Experience in customer service, administrative support, logistics, or transportation environments is preferred.
Proficiency with Windows PCs, Microsoft 365, and virtual meeting tools is expected.

Responsibilities

Serve as central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
Provide front-line customer service by responding to shipment status inquiries and documentation requests.
Enter data accurately for shipments, customer instructions, and operational records within deadlines.
Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and teams.
Coordinate pickups, deliveries, appointments, and routine operational activities.
Prepare shipping documents such as AWBs, bills of lading, labels, and POD.