Logistics Customer Success & Commercial Operations Lead

APM Terminals; Charlotte (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk in Charlotte, NC is seeking a detail-oriented, customer-focused professional to support commercial operations, contract management, pricing, and customer account activities in a fast-paced logistics environment. You will partner with customers, sales teams, product teams, and internal stakeholders to ensure pricing accuracy, contract compliance, and a seamless customer experience.

The role emphasizes analytical skills, commercial acumen, and the ability to manage multiple priorities while

Qualifications

• Experience supporting clients and sales teams in logistics or transport sectors.
• CRM and Salesforce experience required.
• Proficient in MS Office (Excel, Word, PowerPoint) and data export.

Responsibilities

• Provide price quotes and maintain contract terms in the system.
• Ensure accuracy of customer invoices.
• Collaborate with Ocean, product management, and shared service centers.
• Quote customers per company policies and standards.
• Execute and update contracts in a timely manner.
• Plan contract renewals with stakeholders.
• Engage legal/regulatory for pricing decisions.
• Meet deadlines and communicate findings to stakeholders.
• Review contract performance for compliance.
• Assist with Monthly/Quarterly Business Review prep.
• Lead commercial negotiations for Ocean offers.
• Cross-sell Ocean+ products and manage opportunities with Salesforce hygiene.

Skills

Business acumen

Stakeholder management

Communication skills

Attention to detail

Process execution

Time management

Education

High School Diploma or equivalent

Bachelor’s degree in logistics / supply chain

Tools

Salesforce

CRM

MS Office

Job description

Maersk in Charlotte, NC is seeking a detail-oriented, customer-focused professional to support commercial operations, contract management, pricing, and customer account activities in a fast-paced logistics environment. You will partner with customers, sales teams, product teams, and internal stakeholders to ensure pricing accuracy, contract compliance, and a seamless customer experience.

The role emphasizes analytical skills, commercial acumen, and the ability to manage multiple priorities while