Senior 4PL Customer Experience Lead

A.P. Moller - Maersk; Charlotte (NC); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Maersk is seeking a Senior Customer Experience Partner to support a large-scale integrated supply chain operation in Charlotte, NC. You will oversee end-to-end logistics activities, leverage data and systems, and drive customer outcomes.

This role requires strong logistics expertise, analytical skills, and the ability to collaborate with customers and internal teams to identify improvements and deliver measurable service enhancements.

Qualifications

• 2+ years in logistics, supply chain, freight forwarding, transportation, or customer operations.
• Import and export operations experience preferred.
• Supply Chain Management and Control Tower experience desirable.
• Strong systems knowledge with transportation management platforms.
• Exceptional analytical and data interpretation skills.
• Identify business trends and process improvements.
• Strong stakeholder management and customer-facing communication.
• Manage competing priorities and deliver under pressure.
• Proficient in Excel, reporting tools, and operational analytics.
• Curiosity and continuous improvement mindset.

Responsibilities

• Execute customer programs per SOPs, IOPs, and KPIs.
• Build and maintain customer relationships as trusted advisor.
• Support end-to-end transportation and supply chain operations across multiple modes.
• Analyze service performance, identify trends, and propose improvements.
• Translate complex challenges into actionable solutions with stakeholders.
• Lead operational reviews and KPI reporting for customers and leadership.
• Coordinate new projects, system enhancements, and operational initiatives.
• Manage operational exceptions and ensure timely resolution of issues.
• Collaborate with Control Tower, Program Management, and Global Service Center teams.
• Drive continuous improvement through root-cause analysis.

Skills

Logistics expertise

Analytical skills

Systems knowledge

Stakeholder management

Excel/analytics

Problem solving

Tools

Transportation management platforms

Job description

Maersk is seeking a Senior Customer Experience Partner to support a large-scale integrated supply chain operation in Charlotte, NC. You will oversee end-to-end logistics activities, leverage data and systems, and drive customer outcomes.

This role requires strong logistics expertise, analytical skills, and the ability to collaborate with customers and internal teams to identify improvements and deliver measurable service enhancements.