Global Client Program Lead - Supply Chain Excellence

APM Terminals; Charlotte (NC); On-site; USD 95,000 - 120,000; Full time

Job summary

Maersk in Charlotte, NC seeks a Client Program Manager to drive customer success through strong stakeholder management and program leadership. You will coordinate logistics, product, commercial, and operations to align with customer priorities and measurable outcomes.

The ideal candidate has experience managing strategic accounts, leading cross-functional programs, and delivering end-to-end supply chain performance in a global matrix environment.

Qualifications

• Bachelor’s degree in Business, Logistics, Engineering, Supply Chain Management, or related field.
• 5+ years of operational, logistics, supply chain management, program management, or customer management experience.
• Strong knowledge of supply chain management, transportation, warehousing, inventory management, and logistics operations.

Responsibilities

• Act as the primary point of contact, building trusted relationships and ensuring alignment on strategic priorities.
• Lead cross-functional programs across Maersk, driving execution from strategy to delivery.
• Partner closely with customer stakeholders and internal teams to improve operational performance, service delivery, and customer satisfaction.
• Identify opportunities to improve supply chain performance by driving best practices and implementing continuous improvement initiatives.
• Develop and maintain standardized KPIs to track performance and enable data-driven decision-making.
• Drive speed-to-market improvements through innovative supply chain solutions.
• Collaborate with internal stakeholders across logistics, product, and operations to enhance service delivery and scalability.
• Anticipate operational challenges and proactively design solutions to improve efficiency, cost, and customer outcomes.
• Conduct regular operational reviews, root cause analysis, and corrective action planning to ensure sustainable performance improvements.

Skills

Stakeholder management

Cross-functional leadership

Supply chain management

Communication skills

Power BI

Excel

Education

Bachelor’s degree in Business, Logistics, Engineering, or related field

Tools

Power BI

Microsoft Office

Excel

Job description

Maersk in Charlotte, NC seeks a Client Program Manager to drive customer success through strong stakeholder management and program leadership. You will coordinate logistics, product, commercial, and operations to align with customer priorities and measurable outcomes.

The ideal candidate has experience managing strategic accounts, leading cross-functional programs, and delivering end-to-end supply chain performance in a global matrix environment.