Senior Customer Experience Partner - Global Logistics

A.P. Moller - Maersk; Charlotte (NC); Hybrid; USD 70,000 - 75,000; Full time

Job summary

Maersk is seeking a Senior Customer Experience Partner to support a large-scale integrated Supply Chain Management operation in Charlotte, NC or The Woodlands, TX. You will oversee end-to-end logistics activities, leverage data and systems, and deliver excellent customer outcomes as a trusted partner to customers and internal teams.

This role requires strong logistics expertise, analytical thinking, and continuous improvement mindset.

Qualifications

• 2+ years of experience within logistics, supply chain, freight forwarding, transportation, or customer operations.
• Experience with both import and export operations strongly preferred.
• Supply Chain Management and Control Tower experience highly desirable.
• Strong systems knowledge and comfort working with transportation management platforms.
• Exceptional analytical and data interpretation skills.
• Ability to identify business trends and process improvement opportunities.
• Strong stakeholder management and customer-facing communication skills.
• Proven ability to manage competing priorities and deliver results under pressure.
• Strong proficiency in Excel, reporting tools, and operational analytics.
• Curiosity, initiative, and a continuous improvement mindset.

Responsibilities

• Execute customer programs in accordance with defined SOPs, IOPs, and KPIs.
• Build and maintain strong customer relationships while serving as a trusted operational advisor.
• Support end-to-end transportation and supply chain operations across multiple modes.
• Analyze service performance, identify trends, and recommend process improvements.
• Work closely with customers and internal stakeholders to translate complex challenges into actionable solutions.
• Lead operational reviews and prepare KPI reporting for customers and leadership teams.
• Coordinate new projects, system enhancements, and operational initiatives.
• Manage operational exceptions and ensure timely resolution of customer issues.
• Collaborate with Control Tower, Program Management, and Global Service Center teams.
• Drive continuous improvement efforts through root-cause analysis and performance management.

Skills

Logistics experience

Data analysis

Excel

Stakeholder management

TMS familiarity

Process improvement

Customer-facing communication

Tools

Transportation Management System

Job description

Maersk is seeking a Senior Customer Experience Partner to support a large-scale integrated Supply Chain Management operation in Charlotte, NC or The Woodlands, TX. You will oversee end-to-end logistics activities, leverage data and systems, and deliver excellent customer outcomes as a trusted partner to customers and internal teams.

This role requires strong logistics expertise, analytical thinking, and continuous improvement mindset.