Logistics Customer Service Specialist | Growth & Support

RXO Inc.; Duncan (SC); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

RXO Inc. in Duncan, SC is seeking a Customer Service Representative to ensure we deliver on our promise of outstanding service, working with customers, partners and drivers to meet commitments.

You will handle inquiries by phone and email, resolve issues, and monitor delivery routes while supporting smooth operations.

The role emphasizes multitasking, organizational skills and a customer-first mindset, with training and growth opportunities within a collaborative team.

Competenze

• Experience using Microsoft Office programs (Word, Excel, PowerPoint) is required.
• Strong customer service skills and ability to resolve issues.
• 1-year related experience in a call center is preferred.

Mansioni

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps.
• Process changes or cancellations to delivery orders.

Conoscenze

Microsoft Office

Formazione

High school diploma or equivalent

Descrizione del lavoro

RXO Inc. in Duncan, SC is seeking a Customer Service Representative to ensure we deliver on our promise of outstanding service, working with customers, partners and drivers to meet commitments.

You will handle inquiries by phone and email, resolve issues, and monitor delivery routes while supporting smooth operations.

The role emphasizes multitasking, organizational skills and a customer-first mindset, with training and growth opportunities within a collaborative team.