Logistics Customer Success Specialist

RXO, Inc.; Palmetto (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Pre-tax accounts

Life insurance

EAP

Development programs

Paid time off and holidays

Job summary

RXO, Inc. is seeking a Customer Service Representative to ensure outstanding service for customers, partners, and drivers. You will handle inquiries via phone and email, resolve issues, and monitor delivery progress to meet commitments.

The role emphasizes strong communication, multitasking, and a customer-first attitude in a fast-paced logistics environment. Experience in call centers and MS Office improves success.

Qualifications

• Experience in customer service, preferably in a call center environment.
• High school diploma or equivalent.
• Strong customer service skills and ability to resolve issues.
• Solid multitasking and organizational abilities.
• Ability to thrive under pressure while delivering solutions.

Responsibilities

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Education

High school diploma or equivalent

Tools

MS Project

Word

Excel

PowerPoint

Job description

RXO, Inc. is seeking a Customer Service Representative to ensure outstanding service for customers, partners, and drivers. You will handle inquiries via phone and email, resolve issues, and monitor delivery progress to meet commitments.

The role emphasizes strong communication, multitasking, and a customer-first attitude in a fast-paced logistics environment. Experience in call centers and MS Office improves success.