Customer Experience Specialist – Onsite in Duncan, SC

RXO Inc.; South Carolina; Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical plan

Dental plan

Vision plan

401(k) match

Paid time off

Life insurance

EAP

Career development

Résumé du poste

RXO Inc. in Duncan, South Carolina, is seeking a Customer Service Representative to join our onsite team. You will assist customers and business partners via telephone and email, resolve issues, and monitor delivery routes to ensure on-time performance.

We value strong customer service skills, multitasking ability, and proficiency with MS Office (Word, Excel, PowerPoint). A high school diploma and 1 year in a call center environment are preferred.

Qualifications

• Experience with Microsoft Office programs (MS Project, Word, Excel, PowerPoint).
• High school diploma or equivalent required.
• 1 year of related experience, preferably in a call center.

Responsabilités

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Process changes or cancellations to delivery orders.

Connaissances

Customer service

Multitasking

Organizational skills

MS Office

Formation

High school diploma

Outils

MS Project

Excel

PowerPoint

Description du poste

RXO Inc. in Duncan, South Carolina, is seeking a Customer Service Representative to join our onsite team. You will assist customers and business partners via telephone and email, resolve issues, and monitor delivery routes to ensure on-time performance.

We value strong customer service skills, multitasking ability, and proficiency with MS Office (Word, Excel, PowerPoint). A high school diploma and 1 year in a call center environment are preferred.