Logistics Customer Service Specialist

RXO, Inc.; Duncan (SC); In loco; USD 36.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive medical, dental, and vis

401(k) retirement plan with up to 5%

Pre-tax accounts to help streamline

Company-paid disability and life

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off, holidays, and volunteer

Descrizione del lavoro

RXO, Inc. is seeking a Customer Service Representative to ensure outstanding service across our network. You will work with customers, partners, and drivers to meet commitments and delight customers at every step of the experience.

Your day-to-day will include assisting customers via phone and email, handling complaints professionally, diagnosing issues, and monitoring delivery routes to ensure timely updates.

Competenze

• Experience in customer service and effective communication.
• Ability to handle customer issues calmly and professionally.
• Strong multitasking and organizational skills.

Mansioni

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps.
• Process changes or cancellations to delivery orders.

Conoscenze

Customer service

Formazione

High school diploma or equivalent

Strumenti

MS Project

Word

Excel

PowerPoint

Descrizione del lavoro

RXO, Inc. is seeking a Customer Service Representative to ensure outstanding service across our network. You will work with customers, partners, and drivers to meet commitments and delight customers at every step of the experience.

Your day-to-day will include assisting customers via phone and email, handling complaints professionally, diagnosing issues, and monitoring delivery routes to ensure timely updates.