Logistics Customer Support Specialist

XPO; Portland (OR); On-site; USD 32,000 - 36,000; Full time

Job summary

XPO is seeking a Customer Service Representative for its Portland, Oregon area. The role involves billing shipments in line with tariffs and pricing, helping customers with inquiries, and resolving documentation issues on a daily basis.

You will also perform general clerical tasks, including phone handling and data entry, while supporting the logistics process on a fast-paced dock environment. The position requires 2 years of customer service experience, proficiency with MS Office, and

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing & 10-key skills

Microsoft Office

Flexible shifts

Job description

XPO is seeking a Customer Service Representative for its Portland, Oregon area. The role involves billing shipments in line with tariffs and pricing, helping customers with inquiries, and resolving documentation issues on a daily basis.

You will also perform general clerical tasks, including phone handling and data entry, while supporting the logistics process on a fast-paced dock environment. The position requires 2 years of customer service experience, proficiency with MS Office, and