Day Shift Warehouse CSR — Smooth Scheduling & Customer Care

CJ Logistics America; Queen Creek (AZ); Presencial; USD 57 308 000 - 71 635 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid time off

Tuition assistance

Earned wages access

Advancement opportunities

Resumo da oferta

CJ Logistics America is hiring a Customer Service Representative (CSR) in Queen Creek, AZ. The CSR will be the first contact at the Welcome Center and Customer Service Office, handling inquiries, scheduling, and documentation for shipping and receiving in a fast-paced warehouse.

Responsibilities include coordinating with carriers, processing documentation, dock assignments, and ensuring accuracy and compliance while maintaining excellent service for internal and external customers.

Qualificações

• High School Diploma or GED or equivalent experience.
• 1-2 years of related work experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math and reading skills.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Effective problem-solving and interpersonal skills.
• Effective interpersonal skills with the ability to work with internal and external customers.

Responsabilidades

• Provide a high level of customer service to internal and external stakeholders, handling inquiries and resolving issues efficiently.
• Communicate appointment schedules, status updates, and issue resolutions to customers and team members.
• Coordinate with carriers, drivers, and warehouse personnel for seamless dock and yard activities.
• Process and maintain accurate inbound and outbound schedules using warehouse management systems (WMS) and standard office software.
• Prepare and verify all required shipping and receiving documents, ensuring all paperwork is error-free.
• Assign dock doors and update door and yard reports for trailer inventory.
• Sign drivers in and out, verifying identification and paperwork accuracy.
• Reconcile inbound shipments with packing slips and manage drop lot activities.
• Process and schedule all carrier appointments.
• Support shipping and receiving functions as needed, demonstrating flexibility across the team.
• Report errors or discrepancies to leadership to ensure accuracy and compliance.

Conhecimentos

Microsoft Office Suite

Attention to detail

Problem-solving

Interpersonal skills

Communication

Formação académica

High School Diploma or GED

Ferramentas

Warehouse Management Systems (WMS)

AS400

Descrição da oferta de emprego

CJ Logistics America is hiring a Customer Service Representative (CSR) in Queen Creek, AZ. The CSR will be the first contact at the Welcome Center and Customer Service Office, handling inquiries, scheduling, and documentation for shipping and receiving in a fast-paced warehouse.

Responsibilities include coordinating with carriers, processing documentation, dock assignments, and ensuring accuracy and compliance while maintaining excellent service for internal and external customers.