Customer Service Representative , 1st shift Mon-Fri 8AM-5PM

CJ Logistics America; Wilmer (TX); On-site; USD 29,000 - 33,000; Full time

Job summary

CJ Logistics America in Wilmer, TX is seeking a Customer Service Representative to be the primary contact for internal and external customers in the Welcome Center or Customer Service Office. The CSR will handle paperwork, maintain schedules, verify accuracy, and may assist with Shipping and Receiving tasks as needed.

This role requires a High School diploma or GED, proficiency with Microsoft Office, and familiarity with AS400 or warehouse management systems.

Qualifications

• High School Diploma or GED required.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• AS400 and/or warehouse management systems (WMS) experience preferred.
• Basic math and reading skills necessary.
• Detail oriented with the ability to perform multiple tasks in a fast moving environment.
• Ability to follow oral and/or written instruction.
• Good interpersonal skills and ability to work with internal and external customers.

Responsibilities

• Provide a strong level of customer service to internal and external customers.
• Maintain inbound and outbound schedules.
• Complete paperwork to ensure it is error-free and prepare orders for distribution to forklift operators.
• Process and schedule all carrier appointments.
• Communicate with customers on scheduling issues.
• Sign drivers in and out of the facility; verifying all paperwork.
• Assign dock doors to inbound and outbound loads.
• Maintain door accuracy and yard report for trailer inventory.
• Process Bills of Lading and related shipping documents.
• Reconcile inbounds with packing slips and coordinate drop lot activity.
• Collaborate with shift management to achieve shift goals.
• Report errors and issues to leadership to ensure accuracy.
• Participate in all training programs provided.
• Perform all duties in a safe and timely manner.

Skills

Customer service

Multitasking

Interpersonal skills

Follow instructions

Detail oriented

Education

High School Diploma or GED

Tools

AS400

WMS

Microsoft Office

Job description

This position is not eligible for visa sponsorship or support for work authorization.

Lift Your Career to New Heights with CJ Logistics!

Position Overview

The Customer Service Representative is responsible for activities in the Welcome Center or Customer Service Office as the primary point of contact for all internal and external customer interfacing communication. The CSR is responsible for completing paperwork, maintaining schedules, and ensuring all paperwork is complete and error free. The CSR provides information both internally and externally or a predominant portion of the day. The CSR is also responsible for knowing the Shipping & Receiving Clerk functions and is able to perform in the Customer Service as well as the Shipping and Receiving function, if needed.

Shift: Mon-Fri 8AM-5PM

Pay: $21-24 per hour

Position Responsibilities

• Provide a strong level of customer service to internal and external customers
• Maintain inbound and outbound schedules
• Complete paperwork to do sure it is error free and prepare orders for distribution to forklift operators
• Process and schedule all carrier appointments
• Communicate with customer on scheduling issues
• Sign driver in and out of the facility; verifying all paperwork
• Assign dock doors to the inbound and outbound loads
• Maintain door accuracy and yard report for trailer inventory
• Process Bills of Lading and associated shipping and receiving documents
• Reconcile inbounds with packing slips and coordinate drop lot activity
• Work closely with shift management and leads to accomplish shift goals
• Report errors and/ or issues to appropriate member of leadership to ensure accuracy
• Participate in all training programs provided
• Perform all duties in a safe and timely manner

Qualifications and Requirements

Required

• High School Diploma/GED equivalent required
• PC Experience with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Previous AS400 and/or warehouse management systems (WMS) experience preferred
• Basic math and reading skills necessary
• Detailed oriented with the ability to perform multiple task in fast moving environment
• Ability to follow oral and/or written instruction
• Good interpersonal skills and ability to work with internal and external customers

Preferred

• Previous shipping & receiving experience in a warehouse environment

Personal Qualities

• Strong interpersonal skills, both verbal and written
• Positive approach in all interactions
• Team orientated and self-motivated
• Ability to multi-task calmly and effectively in a rapidly changing environment
• Solid organization skills
• Willingness to learn new systems as needed

Work Environment

• This role routinely uses standard office and computer equipment

CJ Logistics About Statement

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea, and land. As a lead logistics partner (LLP), third-party logistics provider (3PL), and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service, and facilitating growth and change. Focusing on social responsibility and sustainability through growth with customers and communities, we prioritize the well-being of the end consumer, our customers, and our employees. CJ Logistics America is responsible for the North American region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. CJ Logistics is proud to be an Equal Employment Opportunity and Aff We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics America participates in the E-Verify program in certain locations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.