Logistics Customer Service Specialist

Temco Logistics LLC; Perth Amboy (NJ); On-site; USD 40,000 - 52,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. The role emphasizes attention to detail, organization, and a passion for delivering excellent service.

Responsibilities include handling orders, delivery status, and product details; answering calls and emails promptly; following up on installations; and collaborating with teams to maintain seamless operations in

Qualifications

• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Follow up to ensure satisfaction with delivery and installation services.
• Resolve customer issues and escalate unresolved matters to the appropriate supervisor when necessary.
• Monitor delivery schedules to provide customers with real-time updates.
• Maintain knowledge of Temco Logistics’ products and services to support inquiries.

Skills

Communication

Organization

Problem-solving

multitasking

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. The role emphasizes attention to detail, organization, and a passion for delivering excellent service.

Responsibilities include handling orders, delivery status, and product details; answering calls and emails promptly; following up on installations; and collaborating with teams to maintain seamless operations in