Customer Service Specialist — Logistics & Orders

Home Depot; Pomona (CA); Sur place; USD 30 000 - 32 000; Plein temps

Résumé du poste

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences. In this role you will answer calls and emails, provide accurate information about orders and delivery status, and support

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years in customer service or office tasks.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Proficiency with MS Office and familiarity with ERP systems.
• Knowledge of delivery/installations in logistics is a plus.

Responsabilités

• Provide customers with information on orders, delivery status, and product details.
• Answer calls and respond to emails promptly with clear answers.
• Follow up on deliveries to ensure satisfaction with service.
• Resolve issues and escalate unresolved matters to supervisors when needed.
• Monitor delivery schedules and provide real-time updates to customers.
• Maintain knowledge of Temco Logistics products and services.
• Track office supply inventory and place orders as required.
• Prepare reports, presentations, and proposals as assigned.
• Collaborate with colleagues to maintain seamless operations and service.

Connaissances

Customer service

Communication

Multitasking

Problem solving

Formation

High school diploma

Outils

MS Office Suite

ERP systems

Description du poste

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences. In this role you will answer calls and emails, provide accurate information about orders and delivery status, and support