Logistics Customer Service Specialist

DSV Road GmbH; Miami (FL); On-site; USD 25,830 - 34,784; Full time

Job summary

A global transport and logistics company is seeking a Customer Service Agent in Miami to enhance customer satisfaction by addressing inquiries, resolving issues, and supporting warehouse operations. The ideal candidate will possess 2-3 years of customer service experience, preferably in logistics, along with strong communication skills. This full-time position offers a competitive hourly wage between $18.75 to $25.25 and opportunities for career growth within a dynamic global team.

Qualifications

• Experience in customer service roles in transportation or logistics is preferred.
• Strong verbal and written communication skills are essential.
• Proficient in multitasking and managing time effectively.

Responsibilities

• Serve as the main point of contact for customers regarding warehouse operations.
• Resolve customer complaints and collaborate with internal teams for effective solutions.
• Maintain records of customer interactions using appropriate software.

Skills

Problem-solving skills

Strong interpersonal skills

Attention to detail

Multitasking abilities

Conflict resolution skills

Education

Some college coursework or a degree in business administration, logistics, or a related field

2-3 years of experience in customer service roles

Tools

Warehouse Management Systems (WMS)

Customer Relationship Management (CRM) software

Microsoft Office Suite

Job description

A global transport and logistics company is seeking a Customer Service Agent in Miami to enhance customer satisfaction by addressing inquiries, resolving issues, and supporting warehouse operations. The ideal candidate will possess 2-3 years of customer service experience, preferably in logistics, along with strong communication skills. This full-time position offers a competitive hourly wage between $18.75 to $25.25 and opportunities for career growth within a dynamic global team.