Bilingual Customer Service Specialist — Load & Logistics

Axiom Payment Systems; Miami (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

A customer service solutions company located in Miami, Florida is seeking Customer Service Representatives to enhance relationships with customers through effective communication. The role involves dealing directly with customers, obtaining and processing information for orders, and resolving inquiries and complaints. You will coordinate with the planning team and maintain ongoing interactions to ensure customer satisfaction. The job hours are Monday to Friday, 9:00 AM to 5:00 PM.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Deal directly with customers either by telephone or electronically.
• Obtain, evaluate, and enter all pertinent information for load orders.
• Respond to customer's inquiries such as tracking and tracing certain documents.
• Handle and resolve customer complaints.
• Update websites and edit functions.
• Complete customer reports as required.
• Communicate and coordinate with planning team on amount of loads to book and origin destinations.
• Keep up with customer's trailer pool (as required).
• Work with driver advocates with customer or load problems.
• Communicate with account sales managers on customer problems or concerns.
• Establish and maintain a lasting relationship with customer.

Job description

A customer service solutions company located in Miami, Florida is seeking Customer Service Representatives to enhance relationships with customers through effective communication. The role involves dealing directly with customers, obtaining and processing information for orders, and resolving inquiries and complaints. You will coordinate with the planning team and maintain ongoing interactions to ensure customer satisfaction. The job hours are Monday to Friday, 9:00 AM to 5:00 PM.