Logistics Customer Success Specialist

DSV - Global Transport and Logistics; Miami (FL); On-site; USD 25,830 - 34,784; Full time

Job summary

A global logistics company in Miami is seeking a Customer Service Agent to ensure customer satisfaction by addressing inquiries and providing support related to warehouse operations. Responsibilities include responding to customer complaints, tracking shipments, and maintaining accurate records. Candidates should have strong communication skills and experience in customer service, preferably in logistics or warehousing.

Qualifications

• Preferable experience in the transportation, logistics or warehousing industry.
• Experience with warehouse management systems or CRM software is advantageous.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person.
• Provide accurate information on order status and inventory availability.
• Investigate and resolve customer complaints.
• Collaborate with internal teams to address customer issues.

Skills

Strong interpersonal and communication skills

Multitasking

Problem-solving and conflict resolution

Attention to detail

Familiarity with Microsoft Office

Education

Some college coursework or a degree in business administration or logistics

2-3 years of experience in customer service roles

Tools

Warehouse management systems (WMS)

Customer relationship management (CRM) software

Job description

A global logistics company in Miami is seeking a Customer Service Agent to ensure customer satisfaction by addressing inquiries and providing support related to warehouse operations. Responsibilities include responding to customer complaints, tracking shipments, and maintaining accurate records. Candidates should have strong communication skills and experience in customer service, preferably in logistics or warehousing.