International Logistics Customer Service Specialist

StaffBuffalo; Getzville (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Year-end bonus program

Comprehensive benefits package

401(k) with company match

Paid vacation and holidays

Job summary

A global trading and logistics organization based in Getzville, NY, is seeking a full-time Customer Service Specialist. The ideal candidate will manage customer service for high-value contracts and shipments, handle inquiries, and ensure documentation accuracy. This role requires strong communication skills, attention to detail, and at least 2 years of relevant experience. Benefits include a competitive salary of $55,000-$65,000, year-end bonuses, and a comprehensive benefits package.

Qualifications

• Minimum 2 years of professional experience required, 5+ years preferred.
• Experience with contracts, logistics, or supply chain operations highly valued.
• Ability to manage high-value shipments and learn new systems.

Responsibilities

• Manage customer service responsibilities for assigned customers and contracts.
• Handle purchase orders and inquiries related to orders.
• Negotiate freight rates and approve logistics-related costs.

Skills

Strong written and verbal communication skills

Attention to detail

Problem-solving skills

Organizational skills

Tech-savviness

Education

Associate or Bachelor’s degree in Accounting, Business, Economics, or Supply Chain

Job description

A global trading and logistics organization based in Getzville, NY, is seeking a full-time Customer Service Specialist. The ideal candidate will manage customer service for high-value contracts and shipments, handle inquiries, and ensure documentation accuracy. This role requires strong communication skills, attention to detail, and at least 2 years of relevant experience. Benefits include a competitive salary of $55,000-$65,000, year-end bonuses, and a comprehensive benefits package.