Logistics Customer Service Specialist

Dsv Air & Sea SAU; Manassas (VA); Hybrid; USD 58,741,000 - 63,370,000; Full time

Job summary

DSV is seeking a Customer Service Agent to support shipping and receiving data entry, order processing, and customer communications. The role requires accurate data entry, attention to detail, and effective liaison between customers and the warehouse team.

Responsibilities include processing orders, running shipments from the WMS, generating paperwork, and ensuring invoicing accuracy. This on-site position in the Manassas area offers a dynamic logistics environment with opportunities to grow

Qualifications

• Must have a high school diploma or GED.
• 1 year experience in Customer Service-related capacity.
• Must be able to work in unregulated warehouse temperatures.

Responsibilities

• Process and input all customer orders.
• Run shipments from WMS and generate related paperwork.
• Verify product availability with stock reports.
• Coordinate invoicing and credit changes with customers.
• Assist drivers at check-in and respond to inquiries from customers.

Skills

Customer service

MS Office

WMS

Attention to detail

Communication skills

Education

High school diploma or GED

Tools

WMS software

MS Office

Job description

DSV is seeking a Customer Service Agent to support shipping and receiving data entry, order processing, and customer communications. The role requires accurate data entry, attention to detail, and effective liaison between customers and the warehouse team.

Responsibilities include processing orders, running shipments from the WMS, generating paperwork, and ensuring invoicing accuracy. This on-site position in the Manassas area offers a dynamic logistics environment with opportunities to grow