Logistics Customer Service Specialist

DSV Road GmbH; Aurora (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

DSV Road GmbH in Aurora, IL is seeking a Customer Service Agent to deliver exceptional service and accurate data entry for shipping and receiving activities. You will handle order processing, invoicing coordination, and touchpoints with customers and departments to sustain timely service.

The role requires 1 year in Customer Service, MS Office and WMS proficiency, and the ability to work in warehouse conditions across seasons. This is a full-time, on-site position with daytime shift.

Qualifications

• Must have a high school diploma or GED.
• 1 year experience in Customer Service.
• Able to work in unregulated temperatures within the warehouse during warmer and colder months.

Responsibilities

• Process and input all customer orders.
• Run shipments from WMS and print as needed.
• Run stock reports to verify product availability.
• Generate documentation and information for customer work orders.
• Ensure proper invoicing and handle returned merchandise as needed.
• Communicate with other departments to maintain service standards.

Skills

MS Office Applications

WMS proficiency

Business writing

Attention to detail

Education

High School Diploma or GED

Tools

WMS system

Job description

DSV Road GmbH in Aurora, IL is seeking a Customer Service Agent to deliver exceptional service and accurate data entry for shipping and receiving activities. You will handle order processing, invoicing coordination, and touchpoints with customers and departments to sustain timely service.

The role requires 1 year in Customer Service, MS Office and WMS proficiency, and the ability to work in warehouse conditions across seasons. This is a full-time, on-site position with daytime shift.