Logistics Customer Service Specialist

DSV - Global Transport and Logistics

Dallas (TX)

On-site

USD 27,000 - 39,000

Full time

4 days ago

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Job summary

DSV – Global Transport and Logistics in Dallas, USA, is seeking a Customer Service Agent to manage customer orders, data entry, and order processing to support efficient site operations. The CSR role emphasizes timely service, accuracy, and strong interdepartmental coordination.

Responsibilities include processing orders, generating shipping paperwork, and communicating with customers about order status. The position requires 1 year in customer service and a high school diploma, with base pay

Qualifications

Must have a high school diploma or GED.
1 year experience in Customer Service-related capacity.
Must be able to work in unregulated temperatures within the warehouse during warmer and colder months.

Responsibilities

Process and input all customer orders.
Running and printing shipments from WMS.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders.
Expedite any order as necessary, trace orders as required and notify customer of activity concerning their merchandise.
Follow up with other departments to ensure service standards are met.
Assure proper invoicing of accounts by verifying customers as required.
Handle returned merchandise and ensure proper credit is given.