Customer Experience Specialist - Logistics & Admin

Paycom - ATS; Mesa (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to act as the first point of contact for customers, delivering exceptional service and resolving inquiries.

The role requires 2+ years in customer service or office admin, strong communication, and problem-solving skills, plus proficiency with MS Office and ERP systems. This is an on-site position in a fast-paced logistics environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of customer service or office administrative experience.
• Excellent communication and organizational skills to manage inquiries and tasks.
• proficiency in MS Office Suite and ERP systems a plus.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing questions, concerns, and requests.
• Resolve customer issues and escalate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Communication skills

Interpersonal skills

Problem-solving

Organizational skills

Bilingual

Multi-tasking

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to act as the first point of contact for customers, delivering exceptional service and resolving inquiries.

The role requires 2+ years in customer service or office admin, strong communication, and problem-solving skills, plus proficiency with MS Office and ERP systems. This is an on-site position in a fast-paced logistics environment.