Logistics Customer Service Rep — Flexible Hours & Benefits

Ultimate Staffing Services; North Oaks (MN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

HSA contribution

401(k) plan

PTO 15 days annually

Daily catered lunches

Dog-friendly workplace

Job summary

Ultimate Staffing Services is seeking a Customer Service Representative to join a transportation and logistics team in Minneapolis, MN. The role focuses on tracking shipments, coordinating pickups, and communicating with customers and partners to ensure timely service.

The successful candidate will handle 40-70 calls daily, manage emails, and enter orders while providing pricing quotes and timely updates. This position is a direct hire with onsite work in North Oaks, MN, offering health benefits

Qualifications

• Strong customer service experience with excellent communication skills.
• Comfortable speaking on the phone and handling a high-volume of interactions.
• Experience managing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Outlook and Excel.

Responsibilities

• Track and trace domestic freight shipments and orders.
• Coordinate pickups, deliveries, reschedules, and shipment updates.
• Communicate with customers, vendors, carriers, and agents to ensure smooth transportation services.
• Handle incoming customer calls (40-70 per day) and manage a shared customer service email inbox.
• Enter orders, prepare shipping documentation, and process customer requests.
• Provide pricing quotes and shipment information.
• Research and resolve shipment delays, delivery issues, and customer concerns.
• Maintain accurate records and documentation in company systems.
• Create and update customer reports using Excel.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

Post-secondary education

Tools

Microsoft Outlook

Excel

Job description

Ultimate Staffing Services is seeking a Customer Service Representative to join a transportation and logistics team in Minneapolis, MN. The role focuses on tracking shipments, coordinating pickups, and communicating with customers and partners to ensure timely service.

The successful candidate will handle 40-70 calls daily, manage emails, and enter orders while providing pricing quotes and timely updates. This position is a direct hire with onsite work in North Oaks, MN, offering health benefits