Customer Service Representative - Direct Hire!

Ultimate Staffing Services; North Oaks (MN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

HSA contribution

401(k) plan

PTO 15 days annually

Daily catered lunches

Dog-friendly workplace

Job summary

Ultimate Staffing Services is seeking a Customer Service Representative to join a transportation and logistics team in Minneapolis, MN. The role focuses on tracking shipments, coordinating pickups, and communicating with customers and partners to ensure timely service.

The successful candidate will handle 40-70 calls daily, manage emails, and enter orders while providing pricing quotes and timely updates. This position is a direct hire with onsite work in North Oaks, MN, offering health benefits

Qualifications

• Strong customer service experience with excellent communication skills.
• Comfortable speaking on the phone and handling a high-volume of interactions.
• Experience managing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Outlook and Excel.

Responsibilities

• Track and trace domestic freight shipments and orders.
• Coordinate pickups, deliveries, reschedules, and shipment updates.
• Communicate with customers, vendors, carriers, and agents to ensure smooth transportation services.
• Handle incoming customer calls (40-70 per day) and manage a shared customer service email inbox.
• Enter orders, prepare shipping documentation, and process customer requests.
• Provide pricing quotes and shipment information.
• Research and resolve shipment delays, delivery issues, and customer concerns.
• Maintain accurate records and documentation in company systems.
• Create and update customer reports using Excel.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

Post-secondary education

Tools

Microsoft Outlook

Excel

Job description

Customer Service Representative - Direct Hire! (JN -092026-431452) Minneapolis, Minnesota

Salary: USD50000 - USD55000 per year

Customer Service Representative

Are you a people-focused professional who thrives in a fast-paced environment and enjoys solving problems? We are seeking a Customer Service Representative to join a growing transportation and logistics team. This role is ideal for someone who enjoys building relationships, handling a high volume of customer interactions, and ensuring every customer receives exceptional service.

What You'll Do

• Track and trace domestic freight shipments and orders
• Coordinate pickups, deliveries, reschedules, and shipment updates
• Communicate with customers, vendors, carriers, and agents to ensure smooth transportation services
• Handle incoming customer calls (40-70 per day) and manage a shared customer service email inbox
• Enter orders, prepare shipping documentation, and process customer requests
• Provide pricing quotes and shipment information
• Research and resolve shipment delays, delivery issues, and customer concerns
• Maintain accurate records and documentation in company systems
• Create and update customer reports using Excel

What We're Looking For

• Strong customer service experience with exceptional communication skills
• Comfortable spending a significant portion of the day on the phone
• Experience managing multiple priorities in a fast-paced environment
• Proficiency with Microsoft Outlook and Excel
• Strong problem-solving, organizational, and analytical abilities
• Self-motivated with a positive, team-oriented attitude
• Ability to remain calm and professional while handling customer issues

Preferred Qualifications

• Experience in logistics, transportation, freight, dispatch, shipping, or supply chain operations
• Experience working in a high-volume call or customer support environment
• Geographic knowledge and routing familiarity
• Post-secondary education

Why Join Us?

• Direct hire opportunity with a stable and growing organization
• Opportunity for advancement and career growth
• Small, collaborative team environment where your contributions make an impact
• Flexible first-shift schedule within core business hours
• Health insurance coverage
• Employer-funded HSA contribution
• 401(k) plan
• 15 days of PTO annually
• Daily catered lunches provided in the office
• Dog-friendly workplace

Schedule

• Monday-Friday
• Flexible 8-hour shift within core business hours of 7:00 AM-5:00 PM
• 100% onsite in North Oaks, MN