Customer Service Rep — Call Center (Office, Mon–Thu)

Ultimate Staffing Services; Minneapolis (MN); On-site; USD 42,000 - 46,000; Full time

Job summary

Ultimate Staffing Services in Minneapolis is seeking a Customer Service Representative to join a growing team. This role involves making outbound calls to welcome new customers, handling inbound calls, verifying information, assisting with payments, and documenting interactions in a professional office setting.

Candidates should have at least 1 year of customer service experience, comfort speaking with customers over the phone, and reliable attendance.

Qualifications

• At least 1 year of customer service experience.
• Experience in a call center, retail, restaurant, hospitality, banking, or similar customer-focused environment is highly valued.
• Strong communication and active listening skills.
• Excellent attendance and a proven history of reliability and longevity in previous roles.
• Comfortable speaking with customers over the phone throughout the day.
• Basic computer skills with accurate data entry and typing abilities.
• High School Diploma or GED required.

Responsibilities

• Make outbound calls to welcome new customers and follow up regarding account information
• Answer inbound customer calls and provide exceptional service
• Verify customer information and ensure account details are accurate
• Assist customers with payments and setting up automatic payment options
• Address customer questions and concerns while providing solutions
• Accurately document customer interactions and account updates
• Meet daily call goals in a fast-paced, team-oriented environment

Skills

Customer service

Phone communication

Data entry

Attendance reliability

Education

High School Diploma or GED

Job description

Ultimate Staffing Services in Minneapolis is seeking a Customer Service Representative to join a growing team. This role involves making outbound calls to welcome new customers, handling inbound calls, verifying information, assisting with payments, and documenting interactions in a professional office setting.

Candidates should have at least 1 year of customer service experience, comfort speaking with customers over the phone, and reliable attendance.