Logistics Customer Service Rep — Fast-Paced Dispatch

Kelly; Perris (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Transit spending account

Paid holidays

Paid sick leave

Job summary

Kelly is seeking a Logistics Customer Service Representative in Perris, CA to respond to customer inquiries, process orders, coordinate shipments and resolve issues in a timely and professional manner.

This role serves as a liaison between customers, warehouse operations, and internal departments to ensure accurate order fulfillment and excellent service. It also involves administrative tasks and maintaining records in a fast-paced distribution environment.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, logistics, distribution, or warehouse support experience preferred.
• Strong computer skills, including proficiency in Microsoft Office applications.
• Basic typing and data entry skills.
• Familiarity with 10-key data entry.
• Experience with shipping systems such as UPS and FedEx.
• Excellent verbal and written communication skills.
• Strong customer service, organizational, and problem-solving abilities.
• Ability to multitask and work in a fast-paced distribution environment.

Responsibilities

• Build and maintain positive customer relationships by responding to inquiries and resolving issues related to orders, invoices, shipments, inventory, and service requests.
• Process and enter customer orders accurately and efficiently.
• Generate inventory and stock reports to verify product availability.
• Prepare all required documentation associated with customer orders and work requests.
• Coordinate special, expedited, and last-minute shipping requests with Operations and Transportation teams.
• Follow up with internal departments to ensure customer service standards and delivery expectations are met.
• Review and verify invoices to ensure billing accuracy.
• Provide shipping, tracking, and delivery status updates to customers.
• Maintain records of damaged shipments, shortages, and backorders.
• Communicate customer concerns and feedback to management.
• Act as a liaison between customers, warehouse personnel, and office staff regarding account administration, invoicing, and service-related matters.
• Maintain accurate files and documentation for all customer orders and transactions.
• Keep customer-specific procedures and account instructions current and up to date.

Skills

Customer service

Multitasking

Communication skills

Typing skills

Data entry

UPS/FedEx shipping

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Kelly is seeking a Logistics Customer Service Representative in Perris, CA to respond to customer inquiries, process orders, coordinate shipments and resolve issues in a timely and professional manner.

This role serves as a liaison between customers, warehouse operations, and internal departments to ensure accurate order fulfillment and excellent service. It also involves administrative tasks and maintaining records in a fast-paced distribution environment.