Customer Service Pro: Fast-Paced Order Support

Advanced Innovative Technology Corp. TrakMotive; Redlands (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Full-time weekday schedule

Collaborative team environment

Career growth opportunities

Job summary

TrakMotive is seeking a detail-oriented Customer Service Representative in Redlands, CA to process orders and manage customer communications. The role emphasizes accuracy, problem solving, and excellent service in a fast-paced environment.

You will handle freight coordination, maintain records, and resolve order issues while ensuring a positive customer experience from start to finish. This is a full-time, on-site position with growth opportunities.

Qualifications

• Proven data entry accuracy and speed.
• Proficient in Excel and basic data handling.
• Excellent written and verbal communication.
• Strong customer service mindset and problem solving.
• Highly organized with attention to detail.
• Able to work independently and meet deadlines.
• Capable of multitasking in a fast-paced environment.
• Collaborative team player who takes initiative.

Responsibilities

• Accurately receive and process customer orders using company systems.
• Handle a high volume of incoming calls and customer inquiries.
• Communicate professionally with customers to resolve issues and ensure satisfaction.
• Maintain detailed and accurate records of customer interactions and transactions.
• Assist with freight coordination, shipping, and scheduling.
• Investigate and resolve order discrepancies or customer concerns.
• Follow established communication procedures and company guidelines.
• Identify customer needs and provide thoughtful, effective solutions.
• Collaborate with team members to ensure smooth operations.
• Maintain confidentiality of customer and company information.
• Support additional tasks and responsibilities as needed.

Skills

Data entry

Excel

Communication

Customer service

Organization

Independence

Multitasking

Team orientation

Tools

Microsoft Excel

Job description

TrakMotive is seeking a detail-oriented Customer Service Representative in Redlands, CA to process orders and manage customer communications. The role emphasizes accuracy, problem solving, and excellent service in a fast-paced environment.

You will handle freight coordination, maintain records, and resolve order issues while ensuring a positive customer experience from start to finish. This is a full-time, on-site position with growth opportunities.