Logistics Customer Support Specialist

swipejobs, Inc.; Ellenwood (GA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Employee Rewards Program

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

swipejobs, Inc. is hiring a Customer Service Representative to assist customers across phone, email and written channels. The role involves coordinating shipments, reviewing freight documents and communicating with carriers to resolve issues and meet customer requirements.

The position requires ability to work in a team, lift up to 25lbs, and a reliable transportation option. Multiple shifts are available including 1st, 2nd, and 3rd.

Qualifications

• Experience in customer service or call-center environments.
• Ability to communicate clearly by phone, email and written messages.
• Willingness to work in a team and adapt to shifting schedules.

Responsibilities

• Assist customers with questions about products and programs.
• Provide support by phone, email, and other written communications.
• Schedule outbound and inbound shipments and manage related documents.
• Prepare and review freight bills and shipping documentation (BL, AWB, HBL, MBL).
• Coordinate with carriers to address issues and optimize routing and pricing.

Skills

Customer service

Multichannel support

Communication

Teamwork

Written communication

Job description

swipejobs, Inc. is hiring a Customer Service Representative to assist customers across phone, email and written channels. The role involves coordinating shipments, reviewing freight documents and communicating with carriers to resolve issues and meet customer requirements.

The position requires ability to work in a team, lift up to 25lbs, and a reliable transportation option. Multiple shifts are available including 1st, 2nd, and 3rd.